At Xpress, we aim to keep every taxi trip transparent, convenient, and safe for both passengers and driver-partners.
For taxi bookings, your taxi fare is metered and regulated by the LTFRB. This means the base fare, distance, and time charges are calculated through the official taxi meter.
The Platform Fee is a separate charge collected by Xpress Technology Services. It helps support the digital services, technology infrastructure, and safety tools that power your Xpress taxi experience from booking to trip completion.
The Platform Fee is a service charge applied on top of the LTFRB-regulated taxi fare.
It is not part of the metered taxi fare. Instead, it helps cover the cost of operating and maintaining the Xpress platform, including booking systems, payment processing, trip monitoring, connected vehicle tools, and other technology services that allow users to book, track, manage, and complete taxi trips through Xpress.
You will see the Platform Fee as a separate line item in your fare breakdown, receipt, or payment details screen when it applies to your trip.
The Platform Fee helps support secure and reliable payment services within the Xpress platform.
This includes payment processing, digital receipts, payment confirmation, fare breakdown display, and payment-related system services that make it easier for users to pay and review their trip charges.
For cashless transactions, this also helps support the systems needed to process payments safely and reflect successful payments in the app.
The Platform Fee may also help support trip-related protection and insurance coverage, when applicable.
This contributes to a safer ride experience by supporting programs and systems designed to protect passengers and driver-partners during eligible trips.
Coverage may vary depending on the trip type, service availability, and applicable terms.
Xpress uses real-time trip tracking to help improve safety and visibility during an active ride.
The Platform Fee helps support location tracking, live trip monitoring, trip status updates, and safety-related system tools that allow Xpress to monitor trips while they are ongoing.
This also helps ensure that trip details such as pickup, route movement, and drop-off activity are properly recorded in the system.
The Platform Fee helps support connected vehicle services and dispatch systems used to manage taxi bookings.
This includes systems that help assign drivers, monitor trip progress, support in-car connectivity where available, and keep booking information synchronized between the Xpress app, driver systems, and operational tools.
These services help provide a smoother experience for both passengers and driver-partners.
The Platform Fee also helps support the tools used by Xpress support and operations teams.
This includes systems that allow authorized teams to review booking details, validate trip records, assist with payment concerns, monitor trip issues, and support passengers and drivers when help is needed.
When applicable, the Platform Fee will be displayed separately from the taxi meter fare.
You may see it in areas such as:
This is shown separately so users can clearly understand which amount is from the official taxi meter and which amount is charged by Xpress Technology Services for platform-related services.
Taxi Meter Fare: ₱150
Platform Fee: ₱69
Total amount: ₱219
In this example, the ₱150 Taxi Meter Fare is based on the LTFRB-regulated taxi meter, while the ₱69 Platform Fee is charged separately by Xpress Technology Services.
Your taxi fare remains metered and regulated by the LTFRB.
The Platform Fee is separate from the LTFRB-regulated taxi fare and is charged by Xpress Technology Services for the digital and operational services that support your trip.
Before completing your booking or payment, you may review your fare breakdown in the Xpress app to see the applicable charges for your trip.
