Xpress

During the Trip

Where should I go for pickup?

Your pickup point is shown in your ConneX Trip Details.

Before your trip:

Check the pickup point in the app
Go to the assigned pickup location
Arrive before your scheduled departure time

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When should I arrive at the pickup point?

Please arrive at least 5 minutes before your scheduled pickup time.

This helps:

Avoid delays
Give enough time to locate your driver
Keep the trip on schedule

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How will I know when my driver is assigned?

You will be notified in the app once a driver is assigned.

The ConneX Trip Details screen will show:

Driver name
Vehicle details
Plate number
Trip status

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Can I call or message the driver?

Yes, if available.

Once your driver is assigned, you may use:

In-app call
In-app chat/message

These options will appear in your ConneX Trip Details screen.

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What happens if I arrive late?

ConneX follows a scheduled departure time.

If you arrive late:

The driver may not be able to wait beyond the allowed waiting period
You may miss the trip
Refund eligibility will depend on the ConneX Cancellation Policy

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