Xpress

Cancellations

Can I cancel my ConneX booking?

Yes, you can cancel your ConneX booking from the ConneX Trip Details screen if your booking is still eligible for in-app cancellation.

To cancel:

Open your ConneX Trip Details
Tap Cancel Trip
Confirm cancellation
Select a cancellation reason

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Why can’t I cancel in the app?

In-app cancellation is only available while your booking is still eligible for a refund.

If the trip is too close to departure:

The app may redirect you to Customer Support
Refund eligibility will follow the ConneX Cancellation Policy

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Will I be charged if I cancel?

Cancellation fees may apply depending on how close you are to your scheduled pickup time.

Please check the ConneX Cancellation Policy for:

Refund eligibility
Cancellation fees
No-show rules
Xpress-initiated cancellation handling

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What cancellation reasons can I choose?

You may choose from:

Changed plans
Booked wrong date
Booked wrong route
Emergency
Other

If you choose Other, you may be asked to enter your reason.

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What happens after I cancel?

After cancellation:

Your booking status will update to Cancelled
The trip will appear in your Activity history
Refunds or charges will follow the ConneX Cancellation Policy
Payment/refund details may appear in the trip details, if applicable

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