Xpress

Cancellations

Can I cancel my ConneX booking?

Yes, you can cancel your ConneX booking from the ConneX Trip Details screen if your booking is still eligible for in-app cancellation.

To cancel:

Open your ConneX Trip Details
Tap Cancel Trip
Confirm cancellation
Select a cancellation reason

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Why can’t I cancel in the app?

In-app cancellation is only available while your booking is still eligible for a refund.

If the trip is too close to departure:

The app may redirect you to Customer Support
Refund eligibility will follow the ConneX Cancellation Policy

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Will I be charged if I cancel?

Cancellation fees may apply depending on how close you are to your scheduled pickup time.

Refunds and charges are based on the ConneX Cancellation Policy. Refund processing time may vary depending on your original payment method and provider.

What cancellation reasons can I choose?

You may choose from:

Changed plans
Booked wrong date
Booked wrong route
Emergency
Other

If you choose Other, you may be asked to enter your reason.

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What happens after I cancel?

After cancellation:

Your booking status will update to Cancelled
The trip will appear in your Activity history
Refunds or charges will follow the ConneX Cancellation Policy
Payment/refund details may appear in the trip details, if applicable

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