Booking a Trip

Why can’t I see some departure times?

Some departure times may not appear or may be unavailable because:

  • The trip is too close to departure
  • The slot is fully booked
  • The route is unavailable for that schedule
  • The slot was disabled by operations
  • There are no assigned drivers available

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What does “All cars are booked” mean?

“All cars are booked” means all available driver slots for that departure time have already been reserved.

You can:

  • Choose another available departure time
  • Check another date
  • Select another available route, if shown

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What happens after I confirm my booking?

After confirming your booking:

  • Your trip will appear under Activity > Upcoming
  • You will see your route, schedule, fare, pickup point, and drop-off point
  • You will receive trip updates in the app
  • Driver details will appear once a driver is assigned

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Why don’t I see driver details immediately?

Driver details may appear closer to your scheduled departure time.

Once assigned, the app will show:

  • Driver name
  • Vehicle model
  • Plate number

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What if the slot becomes unavailable while booking?

If another user confirms the last available slot first, your booking may not proceed.

When this happens:

  • The app will notify you that the slot is no longer available
  • You will need to choose a different departure time

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